Disebutkannya, pelayanan publik yang baik harus menyediakan mekanisme, dan mekanisme tersebut dibuat sebagai bentuk memberikan ruang partisipasi pada masyarakat untuk melakukan pengawasan terhadap pelayanan.
Kedua, pelayanan dengan mekanisme pengaduan yang ada tersebut bisa menjadi refleksi untuk memperbaiki layanan ke depan.
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